Food safety compliance, kept inspection ready
A leading worldwide hospitality compliance and safety platform for food safety and HACCP management, digital audits, workforce training, operational procedures and multi-site governance. Built by Caleb Azuka, a former WA hospitality operator with 15+ years of experience. Your records are hosted in Sydney. Start free for 30 days.
30 day free trial.
Introductory offer: Essential at A$185 a month for your first three months.
- Available on theApp Store
- Available on Google Play
Where paper records let a venue down
WA councils carried out 26,961 food safety inspections in 2023 to 2024.WA councils carried out 26,961 food safety inspections in the year to June 2024, about one for every registered food business. WA Health, 2023 to 2024
- 01
On paperA sheet filled in later cannot show who did each check, or when.A sheet filled in at the end of the week cannot show when each check was done, or who did it.
01With Hospitality ShieldEach check is ticked as it is done, with the name and the time.Each check is ticked as it is done, and carries the name of the person and the time.
- 02
On paperA day with no entry is easy to miss on paper.On paper, a day with no entry looks much like any other until someone reads the sheet closely.
02With Hospitality ShieldA check not done is marked missed, and your dashboard counts it.A check that was not done is marked missed once its time has passed, and your dashboard counts it.
- 03
On paperA supervisor's certificate must be under five years old, and the date is easy to lose.A food safety supervisor's certificate must have been issued within the last five years, and the date is easy to lose track of.
03With Hospitality ShieldEach certificate is flagged 60 days before it expires.Certificates are held in one place, and each is flagged in your account 60 days before it expires.
- 04
On paperAn authorised officer can ask to see your records at the venue.Records kept to meet the rules are kept for at least three months, and an authorised officer can ask to see them at the venue.
04With Hospitality ShieldYour records open on the spot and print as one pack.Your records open at the venue whenever an officer asks, and print as one pack for any period they name.
Daily compliance on one platform
Choose one to see it working
Your own lists on your own rhythm. Each check is recorded with who did it and when.
Checklists
Your own lists on your own rhythm. Each check is recorded with who did it and when.
Temperature checks
Readings for every fridge, freezer, cool room and hot holding unit you register.
Corrective actions and incidents
What went wrong, what was done about it, and when it was closed.
Documents and certificates
Certificates and registrations held in one place, with each expiry date watched.
Expiry dates
Dated products come onto the day's round before their date.
Record packs
The dates you choose, printed or saved as one pack when an officer asks for it.
Staff training
Videos and quizzes each person completes, and the register that shows it.
Recipes and menus
Recipe cards and menus with their allergens.
Team access
A login for each person, the tabs you choose for them, and notices they confirm they read.
Roster and clocking in
The week's roster published to your team, and clocking in and out.
A person who reads your records
Your own compliance support officer meets with you, reviews your records and runs a monthly internal audit.On Guardian, a Hospitality Compliance Support Officer (HCSO) meets with you, looks over your records, runs a monthly internal audit, answers your questions and helps you stay ready for an inspection.
- Your records reviewed by your own HCSO, weekly by default
- Visits to your venue in Perth
- Help by phone, email or video
From A$1,100 a month per venue on the yearly term, or A$1,350 a month on the monthly term.
Meet Hospitality Shield AI
Ask a question and get a plain answer from the law and your own records.Ask a food safety question and the answer comes back in plain words, drawing on the law and on your own records. Where it relies on a rule, it says which one, and it only sees what your own account sees.
No, there's no allergen record keeping requirement in the Food Standards Code, and an allergen matrix or log is good practice but not mandated. What's actually required is answering allergen questions accurately when asked, since for unpackaged or ready to eat food, allergen information must be either displayed in connection with the food or provided to the purchaser on request. A register just makes that easier and safer to prove.
Food Standards Code
Plans
30 day free trial of Essential
Started inside your account by adding a card. Nothing is charged during the trial.
Essential at A$185 a month for your first three months
An introductory offer for venues new to Hospitality Shield, after the 30 day free trial.
Questions before you start
Can our records be kept here instead of on paper?
Yes. No form of record is prescribed, so records kept here can be opened on screen or printed for the dates an officer names.
How does the free trial work?
The trial is for Essential. Create an account, then start it from Billing by adding a card. It runs for 30 days and nothing is charged during it. When it ends, Essential continues on the monthly or yearly term you selected, and we email you a week before the first payment. There is one trial per account.
What does Essential cost after the trial?
A$295 a month, or less on the yearly term. As an introductory offer, your first three months are A$185 a month.
What do staff need?
Their own login, and either the Hospitality Shield app, from the App Store or Google Play, or a web browser on any phone, tablet or computer. You choose which tabs each person can open.
Where are our records kept?
The platform, its database and its backups are hosted in Sydney. Uploaded files are stored with Cloudflare in the Asia Pacific region. Card details are taken by Stripe, and we never see or store a card number.
Can I get my records out?
Yes. Reports prints or saves your records for the dates you choose, and your Account page downloads your account's data.
Try it in your venue free for 30 days
What happens next
- 01Create your venue account with your venue's details. No card is needed for this step.
- 02Start the free trial from Billing by adding a card. It runs for 30 days.
- 03Your account starts with daily, weekly and monthly checklists. Add your equipment and invite your team.